Contact ChatMatch: Support, Feedback and Safety Reports

Our support address is support[at]chatmatch.vip. Replace [at] with @ when you write. It is spelled that way here to keep scrapers away from the inbox.

Please include what you were doing, the device and browser, and a screenshot if you have one. It speeds everything up. We aim to reply within a couple of working days.

• Coins or payments: include the time, the amount and what you expected.
• Camera problems: run through the free cam chat checklist first, then send your device and browser.
• Safety reports: use the on-screen report first. For serious cases, also write to us. What we review is described under safe random video chat.
• Data requests: access or deletion. What we hold is listed in the privacy policy.
• Feedback: what is slow, confusing or missing. We do read it.

• Your device and browser, such as an iPhone with Safari or a laptop with Chrome.
• The time the problem happened, so we can match it to what we see.
• A screenshot, or a short description of what you expected to happen.
• For payments, the amount and the date. Never send a full card number.

We never ask for your password. If someone claims to be ChatMatch support and asks for it, do not send it, and tell us. Quick questions about coins and what a free video chat includes can often be answered in the help center first.

You can also tell us what you like. A note about a match that went well helps us as much as a bug report.